Contact Center AI Gadgets

The Contact Center AI Gadgets appear on the Agent Desktop and help the agents to assist the customers in real time during calls. For example, the Agent Answers gadget displays suggestions and recommendations based on the conversation with the customer. This improves the capabilities of the agent to respond to the customer in real time, thereby improving the customer satisfaction. Administrators and supervisors can enable the Contact Center AI Services for the agents.

The Contact Center AI Gadgets include:

• Agent Answers

• Transcript