Transcript Errors

Errors are displayed on the Transcript gadget in different scenarios. For example, when gadget loading fails or when transcripts are not populated for a given conversation, and so on.

Note

  • Transcripts are displayed only during the call and they are cleared when the call ends.

  • If you don't see the transcripts, check if the Contact Center AI Service is enabled. For information on how to enable the Contact Center AI Service, see the Contact Center AI Services section in the CCE 12.6(1) Administration Guide.

  • When a Contact Center AI service is disabled for an agent in Unified CCE Administration, the change takes effect in the Finesse Desktop when the agent logs off and logs in to the desktop.