Gadget User Interface
The fields on the user interface are described in the following table:
| Fields | Description |
|---|---|
|
Title |
Articles have a title with hyperlink, a name closely related to the context next to the title, and a descriptive text related to the conversation. You can click the link to view the article in a new browser tab. FAQs have a title (question), a name closely related to the context, and an answer related to the conversation. |
| Keyword | Keywords or matched phrases are extracted from the conversations and displayed above the title. |
|
High Match |
Suggestions with high confidence score are tagged as High Match. |
|
Thumbs-up or Thumbs-down icon |
Select thumbs-up or thumbs-down icon to provide feedback about the displayed suggestions. |
Article excerpts and matching Question and Answers (Q&As) are presented as suggestions, based on the utterances made by the caller during a conversation.
A separator line differentiates the set of answers or FAQs based on the context.